Olivia Chen
Seat-Fit Agent
Agent Check-In & Setup
Prepare the scanning environment for optimal results
Session Timer
00:12:34
Customer Information
Customer Name
Michael Rodriguez
VerifiedVehicle
2023 Tesla Model Y
Performance Edition
Appointment ID
SF-2023-11-28-042
Appointment Time
Nov 28, 2023 • 2:30 PM
30 min session
Setup Checklist
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Remove seat covers and obstacles
Ensure the seat is free from any protective covers, papers, or personal items.
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Position the sensor mat correctly
Align the pressure mat with the seat cushion, ensuring it's flat and centered.
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Connect the sensor to the system
Verify the USB connection is secure and the system recognizes the device.
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Adjust seat to neutral position
Set seat height, recline, and distance to middle settings as a baseline.
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Verify system readiness
Check that all sensors are reporting data andp calibration is possible.
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Agent Tips:
- Ask the customer to sit with their back fully against the seat back.
- Ensure customer's feet are flat on the floor for accurate pressure readings.
- Remind customer to maintain a relaxed, natural posture during scanning.
Customer Notes
Customer mentioned experiencing lower back pain after 30+ minutes of driving.
Added by: James Thompson
Previous visit resulted in lumbar support adjustment but customer reports issues persist.
Added by: Olivia Chen
Customer is interested in aftermarket cushion options if standard adjustments don't resolve the issue.
Added by: Olivia Chen
Pain Map
Customer-reported discomfort areas
Based on the pain map, focus on lumbar support and right-side hip depth adjustments during the calibration process.