Olivia Chen

Olivia Chen

Seat-Fit Agent

Agent Check-In & Setup

Prepare the scanning environment for optimal results

Session Timer

00:12:34

Customer Information

Customer Name

Michael Rodriguez

Verified

Vehicle

2023 Tesla Model Y

Performance Edition

Appointment ID

SF-2023-11-28-042

Appointment Time

Nov 28, 2023 • 2:30 PM

30 min session

Setup Checklist

  • Remove seat covers and obstacles

    Ensure the seat is free from any protective covers, papers, or personal items.

  • Position the sensor mat correctly

    Align the pressure mat with the seat cushion, ensuring it's flat and centered.

  • Connect the sensor to the system

    Verify the USB connection is secure and the system recognizes the device.

  • Adjust seat to neutral position

    Set seat height, recline, and distance to middle settings as a baseline.

  • Verify system readiness

    Check that all sensors are reporting data andp calibration is possible.

  • Agent Tips:

    • Ask the customer to sit with their back fully against the seat back.
    • Ensure customer's feet are flat on the floor for accurate pressure readings.
    • Remind customer to maintain a relaxed, natural posture during scanning.

Customer Notes

Customer mentioned experiencing lower back pain after 30+ minutes of driving.

Added by: James Thompson

Previous visit resulted in lumbar support adjustment but customer reports issues persist.

Added by: Olivia Chen

Customer is interested in aftermarket cushion options if standard adjustments don't resolve the issue.

Added by: Olivia Chen

Pain Map

Customer-reported discomfort areas

Pain map of a human body showing discomfort areas
Severe - Lower back
Moderate - Upper thighs
Mild - Shoulders

Based on the pain map, focus on lumbar support and right-side hip depth adjustments during the calibration process.